Refund & Returns Policy

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Refunds and Returns Policy for four2fourteenkids.com

Effective Date: July 7, 2024

At Four2Fourteen Kids Hub, we want you to be delighted with your purchase. We understand that sometimes returns may be necessary. Please read our Refunds and Returns Policy outlined below for a clear understanding of the process, conditions, and timeframes for product returns and refunds:

  1. Return Eligibility:
  • We accept returns for physical products within 14 days from the date of purchase.
  • Items must be unused, unworn, and in original packaging with all tags attached.
  • We do not accept returns for final sale or clearance items.
  1. Return Process:
  • To initiate a return, please contact us at [email protected] or visit us at Shop UKF ground floor, BL Fountain Mall, Fife street btwn 6th and 7th Avenue, Bulawayo Zimbabwe.
  • Provide your order number, reason for return, and item details.
  • Once your return request is approved, we will provide you with a return authorization and instructions.
  1. Refund Process:
  • Refunds will be issued to the original payment method within 7-10 business days after we receive the returned item.
  • Shipping costs are non-refundable unless the return is due to an error on our part.
  • Please note that it may take additional time for the refund to reflect in your account depending on your payment provider.
  1. Return Shipping:
  • Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
  • We recommend using a trackable shipping service to ensure safe and reliable return delivery.
  1. Contact Us:
  • If you have any questions or need assistance with your return, please reach out to us at [email protected] or visit our physical store at the provided address.

Our goal is to make the return and refund process as smooth and straightforward as possible for our valued customers. If you have any concerns or require further clarification on our policy, please do not hesitate to contact us.

Thank you for choosing Four2Fourteen Kids Hub for your children’s fashion needs.